Coast to Coast Water Engineering Ltd is committed to protecting your privacy and handling your personal information responsibly and securely. This Privacy Policy explains how we collect, use, store and protect personal information when you visit our website, contact us, request a quotation or use our services.
1. Who We Are
Coast to Coast Water Engineering Ltd
Company Number: 17383647
Registered Office: C/O KP Accountants Ltd, Victoria Commercial Centre, Roche, St Austell, Cornwall, England, PL26 8LG
Telephone: 01726 447267
Email: hello@coasttocoastwater.co.uk
Website: www.coasttocoastwater.co.uk
For the purposes of UK data protection legislation, Coast to Coast Water Engineering Ltd is the data controller responsible for the personal information described in this policy.
2. Information We Collect
Depending on how you contact or work with us, we may collect personal information including:
- Your name
- Home, business or site address
- Email address
- Telephone number
- Company or organisation name
- Information submitted through our website enquiry forms
- Details relating to your water supply, borehole, filtration system, pumping system or proposed works
- Quotations, surveys, reports and job records
- Water sampling and laboratory testing information
- Photographs relating to surveys, installations or completed work
- Invoice and payment information
- Correspondence between you and our business
- Technical website information such as IP address, browser information and cookie data
We only collect information that is reasonably necessary to operate our business and provide our services.
3. How We Use Your Information
We may use your personal information to:
- Respond to enquiries
- Arrange site visits and surveys
- Prepare quotations and proposals
- Design and specify water treatment and pumping systems
- Provide water engineering, filtration, borehole, pumping and associated services
- Arrange water sampling and laboratory analysis
- Carry out installations, servicing, repairs and maintenance
- Communicate with you regarding current or previous work
- Provide warranties and aftercare
- Manage customer accounts
- Issue invoices and process payments
- Maintain business and accounting records
- Communicate with laboratories, suppliers, manufacturers and subcontractors where necessary
- Meet legal, regulatory, taxation and insurance requirements
- Improve our website, services and customer experience
- Send marketing communications where permitted by law
4. Our Lawful Basis for Processing Your Information
We process personal information under one or more lawful bases depending on the circumstances.
Contract: Where processing is necessary to provide a quotation, take steps before entering into a contract or provide services you have requested.
Legitimate Interests: Where processing is reasonably necessary for the operation of our business, including responding to enquiries, managing customers, maintaining service records and providing aftercare.
Legal Obligation: Where we are required to retain or process information to comply with legal, accounting, taxation or regulatory requirements.
Consent: Where we ask for your consent, for example for certain marketing communications or non-essential website cookies.
5. Sharing Your Information
We do not sell or trade your personal information.
Where reasonably necessary to provide our services, we may share relevant information with trusted third parties including:
- Accredited water testing laboratories
- Equipment suppliers and manufacturers
- Specialist contractors and subcontractors
- Accountants and professional advisers
- Banks and payment service providers
- Website, email and IT providers
- Insurance providers
- Regulatory, government or enforcement authorities where legally required
We only share information where there is a legitimate business or legal reason to do so.
6. Water Sampling and Laboratory Testing
Where you ask us to arrange water sampling or laboratory testing, information relating to the property, water supply and sample may be provided to the laboratory carrying out the analysis.
We may retain laboratory reports and associated information as part of the service history for your water supply or treatment system.
7. Photographs
We may take photographs during surveys, servicing, installations or other works for technical records, quotation preparation, installation records, warranty purposes and health and safety documentation.
We will not intentionally publish photographs that clearly identify you or your private information for promotional purposes without an appropriate lawful basis or permission where required.
8. How Long We Keep Your Information
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected.
Customer, quotation, installation and service information may be retained to maintain an accurate history of systems we have installed, maintained or repaired and to enable us to provide future support.
Accounting and financial records will be retained for the period required under applicable UK legislation.
Information relating solely to general enquiries may be deleted when it is no longer reasonably required.
9. Marketing Communications
We may occasionally contact existing or prospective customers about relevant products or services where permitted by law.
Where your consent is required, we will ask for it before sending marketing communications.
You can ask us to stop sending marketing communications at any time by contacting:
10. Cookies
Our website may use cookies and similar technologies to enable the website to operate correctly, understand how visitors use the site and improve the user experience.
Essential cookies may be necessary for the website to function.
Where required, non-essential cookies such as analytics or advertising cookies will only be used after you have made your cookie preference selection.
Further information can be provided in our separate Cookie Policy.
11. Third-Party Services and Links
Our website may contain links to or integrations with third-party services such as:
- Google Maps
- Google services
- Social media platforms
- Payment providers
When you use these services, the relevant third-party provider may process information in accordance with its own privacy policy.
We are not responsible for the privacy practices of external websites.
12. Keeping Your Information Secure
We take reasonable technical and organisational measures to protect personal information against accidental loss, unauthorised access, misuse, alteration or disclosure.
Access to customer and business information is restricted to individuals who reasonably require access for legitimate business purposes.
13. Your Data Protection Rights
Depending on the circumstances, UK data protection law may give you the right to:
- Request access to personal information we hold about you
- Ask us to correct inaccurate or incomplete information
- Ask us to delete certain information
- Ask us to restrict how your information is processed
- Object to certain processing
- Request the transfer of certain information
- Withdraw consent where processing is based on consent
To exercise any of these rights, contact:
hello@coasttocoastwater.co.uk
01726 447267
We may need to verify your identity before responding to certain requests.
14. Complaints
If you have concerns about how we have handled your personal information, please contact us first so that we have the opportunity to investigate and resolve the matter.
You also have the right to raise a concern with the Information Commissioner’s Office (ICO), the UK’s data protection regulator.
15. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes to our business, services, website or legal obligations.
The latest version will be published on our website.